Privacy Policy

Ladderbell ("Ladderbell", "we", "us" or "our") respects your privacy. This policy explains what information we collect through https://realcrm.cuddlebell.com, how we use it, and the choices you have.

1. Information we collect

• Information you give us: name, email address, phone number, company name, team size, location and any message you submit through our contact, demo, partner or career forms.
• Application data: if you apply for a role, the CV and details you attach.
• Usage data: IP address, browser type, pages visited and referring URLs, collected automatically for security and analytics.
• Cookies: small files used to keep your session active and to understand how the site is used.

2. How we use your information

• To respond to your enquiry, schedule a demo and share a quotation.
• To provide, maintain and improve our CRM product and support services.
• To send service updates and, where you have consented, marketing communications.
• To evaluate job applications.
• To comply with legal obligations and to prevent fraud or misuse.

3. Consent and communication

When you submit a form on this site, you consent to being contacted by Ladderbell through WhatsApp, SMS, email and phone calls in connection with your enquiry, even if your number is registered on DND/NDNC. You can withdraw this consent at any time by writing to Business@ladderbell.com.

4. Sharing your information

We do not sell your personal data. We share it only with service providers who help us operate the site and deliver our services (for example hosting and email providers), and where required by law or to protect our legal rights. Such providers are bound to use the data only for the purposes we specify.

5. Data security

We use industry-standard safeguards including encrypted transmission, access controls and regular backups. Customer CRM data is stored so that only authorised users of that account can access it. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

6. Data retention

We keep enquiry data for as long as needed to serve your request and to meet legal or accounting requirements. Job application data is retained for up to 12 months unless you ask us to remove it sooner.

7. Your rights

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your data, subject to legal retention requirements.
• Opt out of marketing communications at any time.

To exercise any of these rights, write to Business@ladderbell.com.

8. Third-party links

Our site may link to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

9. Children's privacy

Our services are meant for businesses and are not directed at children under 18.

10. Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new "last updated" date.

11. Contact us

Ladderbell
Sigra Road, Varanasi 221010, India
Phone: +91 89537 68969
Email: Business@ladderbell.com